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Your Travel Guide To Pentacity Hotel Balikpapan

To ensure you will travel with no hassle and well prepared

Here we share some of important information you may wish to know. 

What time is check-in and check-out ? 
(Check-in time at 2pm and check-out time at 12pm)

Is there an inter pick-up service from airport or train station?
(Our airport shuttle or drop to airport service is available at a cost less than IDR 300.000,-nett per person seat in coach)

How to access the internet?
(Our staff will provide keywords and Wifi access for 24 hours at the room and public area facility)

Is breakfast included in room rates?
(All our room rates include breakfast)

Is there a restaurant or cafe at the location?
(We have Lagoon Grill restaurant a 24 hours coffe shop,l Blend Wine & Co., and Marquee On 7 | Beach Club)

What facilities are available in the room (eg coffee maker, hair dryer, ironing board)?
(Complete in-room facilities to meet your needs, hairdryer, toiletries, electric kettle, small fridge, safe, flashlight, towels, slippers, coffee and tea sachets, dental glass, body lotion, hand soap. An ironing board is provided upon request free of charge. Coffee maker is available in Superior Pool-Ocean View and all Family rooms free of charge)

How do you adjust the temperature in my room?
(You can adjust the temperature in the room according to your preference with the remote control of the room temperature available in the room)

Can I ask for a summons?
(Reservation team will send you a confirmation letter with details of all your room bookings in pdf format)

How do I contact a household or room service?
(Only need to call via quick dial number on the telephone available in the room, our staff will provide 24-hours service)

Is there a gym of fitness center at the location?
(Going down to GF via lift, and going up to FF floor via Pentacity Mall lift, you already at CNC Fitness Center at Pentacity Shopping Venue and are free to use all the facilities of the highest quality)

What are the hotel policies about smoking, pets, and noise?
(Free smoking area, for pets we do not allow to be brought)

How do I ask for additional towels or toiletries?
(Only need to call the quick dial for housekeeping, our staff will provide 24-hours service)

Can I keep my luggage before check-in or after check out?
(We provide a luggage room to store goods at no extra charge. Concierge staff will assist with arrangements)

How to manage a transportation tour or book?
(The receptionist will help arrange it for you with 24-hours service)

What is the policy about the intial check-out and check-in?
(If you book the room directly with the hotel there is no additional charge for early check-out. Not helpful for early check-in depending on room availability at your desired time)
  • NPWP:
  • Phone: +62 (542) 821 1000
  • Whatsapp: +62 819 821 100
  • Email:
  • Address: Komp. BSB Balikpapan Superblock, Jl. Jenderal Sudirman No.47, Damai, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76114
Pentacity Hotel Balikpapan nestled within the most hyped commercial buildings in Balikpapan Superblock, it’s a place that guests can find serenity and relaxation.