Pentacity Hotel Balikpapan: Frequently Asked Questions

Frequently Asked Questions

Pentacity Hotel Balikpapan is a 4-star ocean-view hotel on the rooftop of Pentacity Shopping Venue, with sweeping views of Balikpapan Bay and its sunsets. Shopping, dining, a cinema, a gym, and reflexology are in the mall below, and Lagoon Grill Restaurant and Marquee On 7 Pool Club are on the 7th floor. Hotel guests also enjoy 2 free Aquaboom Waterpark tickets per night, free access to the pool club and CNC Fitness, and a free hotel golf car ride around the Superblock. With more than 200 rooms and suites, a 24-hour front desk, and 24-hour in-room dining, everything is under one roof.

Yes, Pentacity Hotel Balikpapan is easy for families. The 65 sqm Family Rooms have two bedrooms, a private living room, and a kitchenette, in City View, Ocean View, and Pool Ocean View. Kids can enjoy Aquaboom Waterpark, and parents have restaurants, shops, and a cinema right downstairs. Children aged 0–5 enjoy free breakfast.

Pentacity Hotel Balikpapan is a 4-star hotel on the rooftop of Pentacity Shopping Venue in the Balikpapan Superblock. Address: Jl. Jend. Sudirman No. 47, Balikpapan Selatan, Balikpapan 76114, Indonesia. Sultan Aji Muhammad Sulaiman Sepinggan International Airport is about 20 minutes away.

The hotel is inside the Balikpapan Superblock (BSB), with direct access to Pentacity Mall, e Walk Mall with an XXI cinema, and Aquaboom Waterpark. CNC Fitness, Footlab Reflexology, restaurants, and shops are in the same complex, and BSB Beach is a short walk away.

Pentacity Hotel Balikpapan offers hotel guests a free golf car ride around the Balikpapan Superblock, so you can reach the malls, restaurants, and attractions without the walk. Ask the front desk to arrange your ride.

Yes. BSB Beach is inside the same Balikpapan Superblock, a short walk from the hotel, and the hotel has Ocean View rooms.

Yes, Pentacity Hotel Balikpapan offers an airport shuttle for an additional charge. Email info@pentacity-hotel.com or WhatsApp +62 819 821 100 to arrange it.

They are two different hotels in the same area, both in the building above Pentacity Mall. Pentacity Hotel Balikpapan is a 4-star rooftop ocean-view hotel with more than 200 rooms and suites, Lagoon Grill Restaurant, and Marquee On 7 Pool Club.

Pentacity has 202 rooms. Superior Room: 25 sqm of cozy comfort for business trips and short stays. Superior Ocean View: 25 sqm with an ocean view to wake up to. Superior Pool Ocean View: 25 sqm with pool and ocean views, plus a coffee and tea maker. Family Room (City View, Ocean View, and Pool Ocean View): 65 sqm with two bedrooms, a private living room, and a kitchenette, made for the whole family. Business Suite: 60 sqm of space to work and relax, with an elegant VIP setup and breakfast included. Junior Suite: 70 sqm of extra room to unwind, with an elegant VIP setup and breakfast included. Executive Suite: 80 sqm of generous space, with an elegant VIP setup and breakfast included. Royal Suite: 89 sqm, our most exclusive suite, with an elegant VIP setup, high tea for four, and breakfast included.

Many rooms have a balcony. Room layouts vary, so please request your preference when you book.

Yes, both smoking and non-smoking rooms are available. Request your preference when you book.

The 65 sqm Family Room, with two bedrooms, a private living room, and a kitchenette. For more space and extra perks, choose a Business Suite, Junior Suite, Executive Suite, or the Royal Suite. Suite guests enjoy an elegant VIP setup, complimentary afternoon high tea at Marquee On 7 Pool Club from 4:00 PM to 6:00 PM (for 2 guests, or 4 guests in the Royal Suite), a complimentary minibar with 4 selected items, and breakfast included, served in-room or at the restaurant.

Every room has an RFID key card, a 42-inch LED TV with premium channels, high-speed Wi-Fi, a minibar, a safety deposit box, local and international call access, a rain shower with daily replenished bath amenities, towels, slippers, a hair dryer, a bedside charging port, and two complimentary bottles of mineral water. Laundry service and 24-hour in-room dining are available. A coffee and tea maker is provided in Superior Pool Ocean View rooms, Family Rooms, Business Suites, Junior Suites, Executive Suites, and the Royal Suite.

Yes. An extra bed at Pentacity Hotel Balikpapan is IDR 400,000 nett and includes one breakfast.

No, pets are not allowed at Pentacity Hotel Balikpapan.

Yes. Aquaboom Waterpark is in the same building complex as Pentacity Hotel Balikpapan, and hotel guests receive 2 free tickets per night, valid for all rides. Additional tickets are available for purchase. The waterpark is open from 9:00 AM to 6:00 PM.

Yes. Marquee On 7 Pool Club is on the 7th floor with views of Balikpapan Bay. It is free for in-house guests, up to 2 guests per room, from 7:00 AM to 6:00 PM.

Yes. Hotel guests enjoy free access to CNC Fitness all day. It is a fully equipped fitness center with personal trainers, on the 1st floor of Pentacity Mall in the same complex.

Yes, the hotel has a spacious in-building parking lot for more than 500 vehicles.

Lagoon Grill Restaurant serves international dishes and local favorites on the 7th floor, and Marquee On 7 Pool Club hosts sunset dinners and parties. With Pentacity Mall and e Walk Mall in the same complex, many more restaurants are only steps away.

Yes, all food at Pentacity Hotel Balikpapan is halal.

Lagoon Grill Restaurant is on the 7th floor and offers various international dishes and local favorites, prepared with the chef's attention to detail. A breakfast buffet is served daily from 6:00 AM to 10:00 AM.

Breakfast is free for children aged 0–5 years. Children aged 6–11 years pay 50% of the breakfast rate, and guests above 11 years pay the full rate.

Marquee On 7 Pool Club is a 7th-floor pool club, perfect for a Romantic Sunset Dinner, private exclusive cocktail parties, birthday pool barbecue parties, and other special events.

Check-in is from 2:00 PM and check-out is by 12:00 noon.

Yes, subject to room availability, with an additional charge. Contact us before you arrive: info@pentacity-hotel.com or WhatsApp +62 819 821 100.

Yes, late check-out is available. Until 4:00 PM: IDR 200,000. Until 5:00 PM: 50% of the room rate. From 6:00 PM: charged as one full night.

The cancellation policy depends on the rate you choose when you book. Most Pentacity Hotel Balikpapan rates are non-refundable, and some refundable rates are also available. The terms are shown clearly before you confirm your booking. For questions, email info@pentacity-hotel.com or WhatsApp +62 819 821 100.

We accept cash, credit cards, Visa, MasterCard, and QRIS, in Indonesian Rupiah (IDR).

Pentacity guests can choose from venues on two floors. On the 7th floor, Marquee On 7 holds up to 300 guests theater or cocktail style and 250 round-table style, and The View Hall (70.85 sqm, 7 m ceiling) holds 60 theater, 30 classroom, 25 U-shape, 40 round-table, and 60 cocktail. On the 6th floor, five meeting rooms with state-of-the-art equipment are available through Astara Hotel Balikpapan, in the same management. Magnolia (160 sqm): 120 theater, 65 classroom, 50 U-shape, 200 cocktail. Lavender (63 sqm): 60 theater, 35 classroom, 25 U-shape, 100 cocktail. Daffodil (56 sqm): 60 theater, 35 classroom, 25 U-shape, 100 cocktail. Edelweiss (63 sqm): 60 theater, 35 classroom, 25 U-shape, 100 cocktail. Amaryllis (54 sqm): 35 theater, 25 classroom, 20 U-shape, 60 cocktail.

Yes. Marquee On 7 Pool Club is for private cocktail parties, birthday pool barbecue parties, and Romantic Sunset Dinners. Meeting packages (Dinner BBQ, or Lunch or Dinner Buffet) are available for groups of at least 30 guests, with prices quoted on request.

Email info@pentacity-hotel.com or WhatsApp +62 819 821 100.

Pentacity Hotel Balikpapan regularly offers special packages and seasonal promotions for room stays, dining, and meetings and events. See the latest offers at https://pentacity-hotel.com/offers, or email info@pentacity-hotel.com or WhatsApp +62 819 821 100.

Rooms at Pentacity Hotel Balikpapan start from IDR 1,105,360 nett per night, breakfast included. Rates vary by date and room type. Book directly on our official website at https://pentacity-hotel.com/booking to see live availability and the latest rates, or contact us: phone +62 542 821 1000, WhatsApp +62 819 821 100, or email info@pentacity-hotel.com. Follow us on Instagram and Facebook @pentacityhotelbalikpapan.

Grand Jatra Hotel Balikpapan and Grand Jatra Hotel Pekanbaru (5-star); Astara Hotel Balikpapan, Pentacity Hotel Balikpapan, and Stark Boutique Hotel & Spa Bali (4-star); and J Icon Hotel Balikpapan (3-star).

Still have questions?

Our team is happy to help with bookings, events and special requests.

WhatsApp +62819821100

info@pentacity-hotel.com

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