1. Agreement to Terms
By accessing or using the website of Pentacity Hotel Balikpapan, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
2. Check-in and Check-out
- Check-in is from 2:00 PM (14:00 WITA).
- Check-out is by 12:00 noon (WITA).
- Early check-in and late check-out are subject to availability and may incur additional charges. Please contact us before you arrive.
3. Rates and Payment
Room rates on our website are shown in Indonesian Rupiah (IDR) unless stated otherwise. Rates may be subject to government tax and service charge where indicated during booking.
4. Cancellation Policy
The cancellation policy depends on the rate you choose when you book. The terms are shown clearly before you confirm your booking. Please review them carefully.
5. Hotel Rules
We aim to provide a comfortable and safe stay for all guests. The hotel may refuse service or end the stay of any guest who behaves inappropriately or against Indonesian law.
6. Questions
For questions about these terms, please contact our front office:
Email: info@pentacity-hotel.com
WhatsApp / Phone: +62819821100
Address: The Pentacity Shopping Venue Balikpapan Superblock. Jl. Jend Sudirman No. 47