1. Introduction
Welcome to Pentacity Hotel Balikpapan ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal data you share with us when you visit our website, book a room, or use our hotel services.
2. Information We Collect
We may collect personal details such as your name, email address, phone number, dates of stay, and special requests when you make a booking or contact us. Payment details are processed by our authorized booking engine, not stored on this website.
3. How We Use Your Information
Your information is used only to:
- Process room reservations, dining, and meeting or event requests.
- Send booking confirmations, updates, and respond to your questions.
- Improve our website, services, and guest experience.
- Comply with applicable laws and regulations in Indonesia.
4. Website Analytics
We use Google Analytics (through Google Tag Manager) to understand how visitors use our website, such as which pages are viewed. This information is aggregated and is not used to identify you personally.
5. Data Security
We apply reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or loss.
6. Third-Party Booking Engine
Online bookings on our website are processed by a third-party booking engine (Exely). Those transactions are also governed by the booking engine's own privacy and payment security standards.
7. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Email: info@pentacity-hotel.com
WhatsApp / Phone: +62819821100
Address: The Pentacity Shopping Venue Balikpapan Superblock. Jl. Jend Sudirman No. 47